If you wish to return an item, it must be returned within 30 days of purchase. We require you to send an email to CustomerService@sassyangel.com and let us know why you wish to return the item. There are different situations for different items that would warrant a different action.
Items must be unopened and unwashed and unused and in the same condition as you received them through the mail. If the item was damaged during transit via the Post Office, UPS or FedEx, please let us know and we will work to rectify the situation as quickly as possible.
If the item being returned is due to an error on our part (eg: shipping out the wrong item #), or a manufacturing error, we will cover the cost of shipping both ways completely as well as the cost of the return. There will be no "handling fee" attached to a situation like this.
Costumes are not returnable. They can only be exchanged for a different size only (if in stock, please email CustomerService@sassyangel.com first so that we can check stock).
Due to Federal and State laws, as well as sanitary reasons, all thongs, chain mail, wigs, teddies, hosiery, vinyl and panties are NON RETURNABLE.
After we receive the items and confirm the return complies with our return policies, we will issue a credit to your card within 3 business days. There may be a 7-10 day delay in you receiving your credit due to the different credit card issuer refund policies. Once we issue the credit to your card, it is up to your card issuer to take the final steps in processing the credit. We have no control over how fast or how slow they apply your credit.
We strive to be as quick as possible on our end to help you out. There will be a $2.50 handling fee applied to all products returned and exchanged unless it was due to a manufacturing defect or our error in sending out the wrong item. If you do not receive the refund or credit correctly, please contact us immediately.
All orders are final and may not be cancelled
If you attempt to return any item that does not comply with our return policies, the item will be refused and returned back to you at your cost.
If you have any questions not answered here, please email us at CustomerService@sassyangel.com and we will be glad to help answer your questions.
Our return address is:SassyAngel.com
1500 Rosecrans Ave.
Manhattan Beach, CA 90266